Terms & Conditions

Prices quoted are in MYR (Malaysian Ringgit) and inclusive of 6% Sales & Service Tax (SST).
No cancellations and refunds are allowed after transactions have been made.
All vouchers are ineligible for redemption via this online store.
World of Hyatt points are valid for collection via this online store but not applicable for redemption of any kind.
All orders and payments must be made in advance prior to collection and delivery, and according to the stipulated processing time set for the respective items.
Collection of all orders can only be made within JP teres, or at the drive-up collection point of JP teres. For in-house guests, all food orders are available for self-collection only and not applicable for room service deliveries.
Delivery coverage is only within 15 KM radius from Grand Hyatt Kuala Lumpur. Delivery fee is charged per delivery / address.
All deliveries are handled by third-party companies. Grand Hyatt Kuala Lumpur is not liable or responsible for any delay, loss, or damage that occurs during the delivery process.
All items presented on this online store are subject to availability and Grand Hyatt Kuala Lumpur reserves the right to replace unavailable items with new ones of equal or lower value.
Please refer to the physical packaging of the items for information on the exact expiry date and storage.
Grand Hyatt Kuala Lumpur reserves the right to alter the prices and items listed on this online at any time, and without prior notice.
Prices may vary during festive periods.

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